When you license DirectTrack, you receive much more than the premier affiliate marketing and tracking platform—you also receive access to our top-notch, dedicated technical support team along with a comprehensive collection of platform resources to reference—all readily available at the click of your mouse.

Our full range of support services includes:

Phone Support - Our experienced technical support team is on standby during the week from 8am-5pm EST to address your most pressing help desk inquiries:

• Conveniently submit help desk tickets through our ticketing system or the help section located within DirectTrack
• Response within 24 hours
• 24/7 support line available, even during holidays

Help Desk Knowledgebase – Tap into our comprehensive “best practices” resource library—which is conveniently located within the DirectTrack Administration Interface:

• More than 150 detailed resources on file
• Search by keywords, by topic or most commonly viewed
• Continuously updated with additional resources

PDF Documentation - Whether you are a new or skilled DirectTrack user, our comprehensive PDF documentation will guide you with detailed step-by-step instructions and screen shots:

• Easily accessible from the DirectTrack Administration Interface
• Includes basic and master setup guides for overall support
• 30+ documents that focus on specific DirectTrack features

Pop-Up Help Menus – Get immediate answers by selecting the question box next to the term, or selecting the hyperlinked term:

• Displayed throughout DirectTrack to further define specific terms
• Find answers without the disruption of leaving your current page
• Explains how changes will impact your system along with additional file information

Customizable Affiliate Help Interface - Allows you to determine and personalize exactly what assistance is provided to your affiliates:

• Enter specific help or section details for your affiliates to access
• You can edit and update this section at any time
• Simplifies and addresses your affiliates´ frequent inquiries and provides an overview of your affiliate interface

Detailed Site Map - Easily locate any section within the DirectTrack interface:

• Browse the interactive menu listed by sections
• Search box included to assist in specific information inquiries
• Results are displayed as links and include support documentation

Consulting Services – As a complement to our first-rate standard support resources, we offer a wide array of professional consulting services designed to help you take your network to the next level of performance and profitability:

• Creative Services: from high converting landing pages to custom-branded interfaces, we can help you create the look and feel you´ve always envisioned
• Managed Services: we´ll focus on running DirectTrack, so you can focus on growing your core business
• Training & Education: from custom and launch training to DirectTrack University—our curriculum-rich programs will advance your knowledge of the platform and global affiliate marketplace